Custom Orders

Internet, Special & Custom Orders:

We are able to take three kinds of orders: Internet Order, Special orders and Custom Orders.

Internet orders are those which we have available in our workshop for immediate shipment.

Special orders are those color combinations that we do not have available in our workshop for immediate purchase and need to be set for production.

Custom Orders are those that require modifications to existing patterns for different widths, ankle, arch and calf sizes.  Custom orders can also be taken to modify boot designs with different toes or a special cuff.

For any order, it is always very important to try on a boot at a festival to ensure that we have the correct length sizing of the boots.

We need the following measurements in order to begin the Custom Order process.

All orders require an additional fee.

**PLEASE NOTE: There are no exchanges for Special Orders and Custom Orders designed specifically for your foot.

Exchange Policy:

WE OFFER EXCHANGES ONLY.   ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS.

We offer exchanges for boots of equal or greater value.   Exchanges will be made for boots found to be in a NEW AND UNUSED condition (fit for resale as new.) Any wear on the sole or scuffing on the leather will make us unable to exchange your item.  Exchanges are to be accompanied by an original sales slip, plus the cost of shipping, if any.

Custom Orders:

Unfortunately, due to the unique nature of custom and special orders, we cannot offer exchanges for any Custom Orders and any Special Orders with unusual color combinations.   Custom orders are uniquely designed for your foot and calf measurements.  Please be sure to be properly sized before placing the order.

Please contact us at Info@sonofsandlar.com for any questions regarding our exchange policy.

Order Fees:

The amount of the order will be as follows: The base price of the boots is, plus an additional $65 which includes our processing fee, shipping, handling & insurance.  For Special and Custom orders, there may be an additional fee that depended on the additional work required.

Sales taxes are also applicable for residents of FL, GA, OH, MD, MI, MA, NY, WI and TX.

Time and scheduling:

Internet Orders:

  1. We obtain all the information for processing the order and confirm the order.
  2. We charge your card and ship the boots.
  3. A tracking number will be email to you through UPS.

Special and Custom Orders:

  1. We obtain all the information for processing the order and confirm the order.
  2. We charge your card a $100 non-refundable deposit.
  3. We slot in your order for production.   Completion of an order depends largely on timing of your order and our production line.  We slot in orders with similar styles of boots being made.  If you order a peasant boot, and we are making peasant boots, we will make your custom ones with our regular batch.
  4. We will notify you prior to the actual beginning of the production of your boots.  At that time, we will charge the remaining balance on the card.
  5. Once production starts, your boots typically take between 4-8 weeks to complete.
  6. You will be notified via email of your UPS tracking number.
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